3,494 Xfinity Internet Reviews From Customers (2025)

Price

I see a lot of people have had trouble. My experience was excellent in Chicago signing up for a senior low income discount (I have SNAP and you have to prove you're low income) of $9.95 a month. Not sure the speed but there's no problem streaming movies and uploading downloading video. They gave me a combo cable modem/router which I could not get to work so they sent a tech which cost me $48 I think but it was worth it, he got it going and I have never had a service drop so far in 6 months. I pray they will not raise the cost, they said it was a forever rate. I also went to the local store to pick up the equipment and the lady was just fine.

Customer ServiceStaff

I am giving 5 stars only because I finally got connected to Lucas (a real person!). He was knowledgeable, patient, personable and truly wanted to help. AND, he spoke English! Xfinity increased my bill from $231/mo to $265/mo w/o notice. Their automated phone service was a nightmare! I found a site on the internet that advised callers to say "plan change" or "remove service" to get to a live person on their phone prompts. I got to Lucas and he helped us, managed to lower our bill, and should be commended! Xfinity needs more people like him!

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Customer ServiceStaff

King of Prussia Sales Consultant Michael ** should be commended for his outstanding customer service. On a prior visit to the store, he provided his business card with his cell number. Today we lost home internet and were unable to book an appointment through the website or the toll free number. I called Michael, and although he was on his lunch break, he stopped everything and walked me through troubleshooting the issue. Getting back online was extremely time sensitive for a critical work project. Michael's expertise, patience and dedication saved the day. Comcast is very fortunate to have such a wonderful employee.

PriceStaff

I have had so much grief with Xfinity over the changing to the Gateway modem piece of crap. Had expensive, but reliable everything before the switch. Then we had the strangest problem after a technician rewired the outside of my home I never thought anyone could fix. And the problem was their fault not mine I might add. Then comes technician #2 named Ivan to my home. Didn't expect much really, but I hoped! Ivan was on fire!! Here in the US for only 3 months from Ukraine Ivan knew what to do. He did it all! I was totally amazed by him. He spent over 3 hours doing a thorough, beyond thorough job and everything is perfect. No more pixel TV, screen freeze, intermittent internet at speeds below what I pay for, and my son can actually play his online games again. Thanks Ivan for all your expertise!!!

Staff

I am always pleased to come to the Xfinity office in Union. Very attentive and professional staff. I especially want to note the work of Patrick, who promptly resolved all my questions. Thanks to tech# Kyle for doing a great job switching the Internet to my other apartment. Thank you all! Be healthy and all the best to you!

Customer ServicePunctuality & Speed

I had Xfinity internet in Tennessee. The internet was great. However, right before moving to Florida I called to have the account erased. I was told it was. Months later I get an outrageous bill. Now they are saying that there is no record of my phone call. This company is a deceptive company that seemingly prides itself on lying!!!

Customer ServiceInstallation & SetupStaff

What a horrible experience. I have Xfinity Wi-Fi and cable. I was going to switch my phone and so glad I didn't. Because of signing up with them my credit card was compromised and I had to deal with not having a credit card for a month while I was moving. I returned the sim card to the store, that I never installed in my phone in June, it's now almost October and Xfinity calls me monthly to pay my mobile bill, saying they will send me to collections if not paid and will compromise my credit score. Each time I call they say this will be handled and then I get a call saying I owe money and to please provide a new credit card number. They couldn't even get my email correct, even after telling them many times what the correct one is. There is a poor woman out there that has to deal with this every month also because they still send her collection notices. What an awful way to do business.

Customer Service

Horrible service. I paid for it to get my TV, the now internet and the mobile when needed. The TV is getting 0.11 mb, not even a quarter of mb, even at 369 pixel setting on tv the YouTube news or anything plays a little then stops then again the same. I try to log into my account and I cannot. I try calling for any help and the automated ** just hangs up and will not let me talk to technical or any live service. I put in my phone number and email I used to get the pass but says not recognized as says the automated robot ** when I call. There is no helpline, no solution and this is the worst service on planet earth. I never even received an email from them after I paid for the service but yes they got their money.

Customer ServiceStaff

Their initial new customer rates are fantastic for onboarding you and then you suffer through their service. There is a reason why they rebranded themselves from Comcast, rated worst in America for customer service. Where do I even begin my painful journey of experiencing multiple issues from past 1.5 years. Long story short, I even have documented every interaction with agents over chat in hope of escalating it as every single agent gives a different answer. There's no way to talk to their supervisors either. Agents don't know what they're talking about until you experience yourself. Website and chat interface is glitchy, keep reloading and transferring me without my consent. I wish I could share all of my conversation snaps here, but sharing one instance to show how consistently they have this behavior of transferring me to another agent. PS: I am an engineer, saying just to express that I am able to navigate through electronic interfaces easily.

Customer ServiceInstallation & SetupStaffReliability

Received my new modem in the mail. Didn't work so Online Assistant provided help with troubleshooting. Tried 3 times within one hour and still did not work. Online assistant then stated we need a technician to come to the house. Press 1 for a technician to come out or 2 to reschedule for a different date and time. Online assistant booted me out 3 times. Bounced me over to the billing department? I tried numerous times to call and speak with a human to no avail. Returned the new equipment back to the Xfinity Store, explained my issue, and representative took my new equipment, scanned it in, and said thank you. No assisting me with issue with new equipment, no scheduling a future appointment for technician to help out. Xfinity's customer service is nonexistent.